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Returns & Refunds Policy

We want you to be satisfied with your purchase

Returns

  • You may return eligible items within 7 days of receiving your order.
  • Items must be unused, unworn, and in their original packaging.
  • Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for returns:

  • Digital products or downloads
  • Gift cards
  • Personalised or custom-made items
  • Sale or clearance items (unless defective)

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@tfvstore.com.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.

Need Help?

For return requests, email support@tfvstore.com with your order number.

Last updated: January 2026